Frequently Asked Questions
Answers to the most common questions about hosting equipment at the Net Cell data center.
Colocation is a service that lets you host your equipment in our data center. It reduces capital expenses, provides security and 24/7 support, and gives you a high-quality internet connection.
The plan includes equipment installation, power, cooling, physical security, 24/7 technical support, an internet connection, and equipment monitoring.
After signing the contract, you can have your equipment installed and running within 1-2 business days.
We provide a multi-layer security system: 24/7 video surveillance, access control, an automatic fire suppression system, backup power supplies, and physical security guards.
Yes, you can add extra space, power, or connectivity at any time. We offer flexible terms.
Our technical support team is available around the clock. You can reach us by phone, email, or WhatsApp. The average response time is 15 minutes.
We guarantee 99.9% uptime, which means no more than 8.76 hours of downtime per year. This is ensured by backup power supplies and network equipment.
Access is unrestricted on business days from 9:00 AM to 6:00 PM. Outside these hours, please contact us in advance.
Our data center is located in Astana, at 20/6 Zh. Dosmukhameduly St. We have been operating since 2021 and serve clients throughout Kazakhstan.
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